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Single Market Scoreboard
  • Caseloadvery large
    Submitted cases – 157 (145 in 2019)
    Received cases – 435 (413 in 2019)
  • Cases not accepted – 200 (174 in 2019)

  • Resolution rate – 82%(89% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 49% (35% in 2019) – very poor
    Cases prepared in 30 days: 82% (87% in 2019) – good
    Solutions accepted within 7 days: 46% (65% in 2019 ) – very poor
  • Cases not accepted within 30 days:  62% (36% in 2019) – poor

  • Handling time (lead centre)
    Cases accepted within 7 days:  28%(24%in 2019)very poor
    Cases closed in 10 weeks:  41% (44% in 2019) – very poor
  • Staffing
    urgent requiring action
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