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Single Market Scoreboard
  • Caseloadlarge
    Submitted cases – 32 (52 in 2019)
    Received cases – 102 (73 in 2019)
  • Cases not accepted – 50(79 in 2019)

  • Resolution rate – 74%(76% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 75% (70% in 2019) – good
    Cases prepared in 30 days: 81% (83% in 2019) – good
    Solutions accepted within 7 days: 75% (70% in 2019) – good
  • Cases not accepted within 30 days: 64%(58% in 2019) –very poor

  • Handling time (lead centre)
    Cases accepted within 7 days: 56%(64%in 2019)poor
    Cases closed in 10 weeks: 52% (64% in 2019) – very poor
  • Staffing
    urgent requiring action
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