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Single Market Scoreboard
  • Caseloadlarge
    Submitted cases – 99 (82 in 2019)
    Received cases – 95 (104 in 2019)
  • Cases not accepted –  117(100 in 2019)

  • Resolution rate – 91% (90% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 85% (84% in 2019) – good
    Cases prepared in 30 days: 79% (68% in 2019) – good
    Solutions accepted within 7 days: 71% (72% in 2019 ) – poor
  • Cases not accepted within 30 days: 46% (53% in 2019) - very poor

  • Handling time (lead centre)
    Cases accepted within 7 days: 81%(79%in 2019)good
    Cases closed in 10 weeks: 72% (61% in 2019) – poor
  • Staffing
    sufficient
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