- Caseload – large
Submitted cases – 425 (294 in 2019)
Received cases – 21 (26 in 2019) Cases not accepted – 218 (150 in 2019)
- Resolution rate – 95%(100% in 2019)
- Handling time (home centre)
Reply in 7 days: 98% (93% in 2019) – good
Cases prepared in 30 days: 91% (92% in 2019) – good
Solutions accepted within 7 days:81% (84% in 2019 ) – good Cases not accepted within 30 days: 70% (63% in 2019) - poor
- Handling time (lead centre)
Cases accepted within 7 days: 95%(81%in 2019)– good
Cases closed in 10 weeks: 90% (81% in 2019) – good - Staffing
sufficient