- Caseload – small
Submitted cases – 15 (15 in 2019)
Received cases – 101 (64 in 2019) Cases not accepted – 13 (16 in 2019)
- Resolution rate – 95%(93% in 2019)
- Handling time (home centre)
Reply in 7 days: 98% (81% in 2019) – good
Cases prepared in 30 days: 91% (93% in 2019) –good
Solutions accepted within 7 days: 81% (86% in 2019) – good Cases not accepted within 30 days: 70%(81% in 2019) – poor
- Handling time (lead centre)
Cases accepted within 7 days: 95%(95%in 2019)–good
Cases closed in 10 weeks: 90% (81% in 2019) – good - Staffing
needs improvement