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Single Market Scoreboard
  • Caseloadsmall
    Submitted cases – 15 (15 in 2019)
    Received cases – 101 (64 in 2019)
  • Cases not accepted – 13 (16 in 2019)

  • Resolution rate – 95%(93% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 98% (81% in 2019) –  good
    Cases prepared in 30 days: 91% (93% in 2019) –good
    Solutions accepted within 7 days: 81% (86% in 2019) – good
  • Cases not accepted within 30 days: 70%(81% in 2019) – poor

  • Handling time (lead centre)
    Cases accepted within 7 days:  95%(95%in 2019)good
    Cases closed in 10 weeks:  90% (81% in 2019) – good
  • Staffing
    needs improvement
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