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Single Market Scoreboard
  • Caseloadmedium
    Submitted cases – 60 (83 in 2019)
    Received cases – 17 (26 in 2019)
  • Cases not accepted – 61 (70 in 2019)

  • Resolution rate – 82%(92% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 87% (95% in 2019) – good
    Cases prepared in 30 days: 92% (64% in 2019) – good
    Solutions accepted within 7 days: 80% (91% in 2019) – good
  • Cases not accepted within 30 days: 56% (56% in 2019) - poor

  • Handling time (lead centre)
    Cases accepted within 7 days: 76% (60% in 2019) good
    Cases closed in 10 weeks: 75% (56% in 2019) – good
  • Staffing
    sufficient
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