- Caseload – medium
Submitted cases – 60 (83 in 2019)
Received cases – 17 (26 in 2019) Cases not accepted – 61 (70 in 2019)
- Resolution rate – 82%(92% in 2019)
- Handling time (home centre)
Reply in 7 days: 87% (95% in 2019) – good
Cases prepared in 30 days: 92% (64% in 2019) – good
Solutions accepted within 7 days: 80% (91% in 2019) – good Cases not accepted within 30 days: 56% (56% in 2019) - poor
- Handling time (lead centre)
Cases accepted within 7 days: 76% (60% in 2019) – good
Cases closed in 10 weeks: 75% (56% in 2019) – good - Staffing
sufficient
