- Caseload – very small
Submitted cases – no cases (1 in 2019)
Received cases – 1 (5 in 2019) Cases not accepted – 1 (no cases in 2019)
- Resolution rate – n/a% (100% in 2019)
- Handling time (home centre)
Reply in 7 days: no cases (no cases in 2019)
Cases prepared in 30 days: no cases(100% in 2019)
Solutions accepted within 7 days: no cases (no cases in 2019) Cases not accepted within 30 days:100% (no cases in 2019) - good
- Handling time (lead centre)
Cases accepted within 7 days: 100% (60% in 2019) - good
Cases closed in 10 weeks: 100% (100% in 2019) good - Staffing
sufficient
