- Caseload – very small
Submitted cases – 12 (14 in 2019)
Received cases – 11 (11 in 2019) Cases not accepted – 32 (48 in 2019)
- Resolution rate – 91%(82% in 2019)
- Handling time (home centre)
Reply in 7 days: 75% (77% in 2019) – good
Cases prepared in 30 days: 73% (71% in 2019) – poor
Solutions accepted within 7 days: 73% (54% in 2019 ) – poor Cases not accepted within 30 days: 45% (40% in 2019) – very poor
- Handling time (lead centre)
Cases accepted within 7 days: 91%(91%in 2019)– good Cases closed in 10 weeks: 73% (73% in 2019) – poor
- Staffing
sufficient
