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Single Market Scoreboard
  • Caseloadmedium
    Submitted cases – 18 (24 in 2019)
    Received cases – 230 (115 in 2019)
  • Cases not accepted – 74 (53 in 2019)

  • Resolution rate –  15% (90% in 2019)
  • Handling time (home centre)
    Reply in 7 days:  56% (64% in 2019) – poor
    Cases prepared in 30 days: 88% (83% in 2019) – good
    Solutions accepted within 7 days: 45% (35% in 2019 ) – very poor
  • Cases not accepted within 30 days:  80% (70% in 2019) - good

  • Handling time (lead centre)
    Cases accepted within 7 days:  63%(73% in 2019)poor
    Cases closed in 10 weeks:  3% (18% in 2019) – very poor
  • Staffing
    urgent requiring action
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