- Caseload – large
Submitted cases – 258 (193 in 2019)
Received cases – 34 (20 in 2019) Cases not accepted – 133 (121 in 2019)
- Resolution rate – 91%(95% in 2019)
- Handling time (home centre)
Reply in 7 days: 96% (99% in 2019) – good
Cases prepared in 30 days: 97% (98% in 2019) – good
Solutions accepted within 7 days: 95% (99% in 2019 ) – good Cases not accepted within 30 days: 71% (79% in 2019) - poor
- Handling time (lead centre)
Cases accepted within 7 days: 94%(100%in 2019)– good
Cases closed in 10 weeks: 79% (80% in 2019) – good - Staffing
sufficient
