- Caseload – medium
Submitted cases – 32 (53 in 2019)
Received cases – 47 (56 in 2019) Cases not accepted – 53 (67 in 2019)
- Resolution rate – 87% (87% in 2019)
- Handling time (home centre)
Reply in 7 days: 100% (89% in 2019) – good
Cases prepared in 30 days: 97% (89% in 2019) – good
Solutions accepted within 7 days: 75% (83% in 2019 ) – good Cases not accepted within 30 days: 72% (85% in 2019) - poor
- Handling time (lead centre)
Cases accepted within 7 days: 59%(89% in 2019)– poor
Cases closed in 10 weeks: 63% (69% in 2019) – poor - Staffing
sufficient
