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Single Market Scoreboard
  • Caseloadmedium
    Submitted cases – 32 (53 in 2019)
    Received cases – 47 (56 in 2019)
  • Cases not accepted – 53 (67 in 2019)

  • Resolution rate –  87% (87% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 100% (89% in 2019) – good
    Cases prepared in 30 days: 97% (89% in 2019) – good
    Solutions accepted within 7 days: 75% (83% in 2019 ) – good
  • Cases not accepted within 30 days: 72% (85% in 2019) - poor

  • Handling time (lead centre)
    Cases accepted within 7 days:  59%(89% in 2019)poor
    Cases closed in 10 weeks:  63% (69% in 2019) – poor
  • Staffing
    sufficient
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