- Caseload – small
Submitted cases – 18 (15 in 2019)
Received cases – 3 (5 in 2019) Cases not accepted – 18 (9 in 2019)
- Resolution rate – 100%(100% in 2019)
- Handling time (home centre)
Reply in 7 days: 94% (96% in 2019) – good
Cases prepared in 30 days: 100% (93% in 2019) – good
Solutions accepted within 7 days: 100% (92% in 2019 ) – good Cases not accepted within 30 days: 78% (74% in 2019) - good
- Handling time (lead centre)
Cases accepted within 7 days: 100%(100% in 2019)– good
Cases closed in 10 weeks: 50% (100% in 2019) – very poor - Staffing
sufficient
