- Caseload – very large
Submitted cases – 133 (150 in 2019)
Received cases – 196 (126 in 2019) Cases not accepted – 200 (287 in 2019)
- Resolution rate – 79%(87% in 2019)
- Handling time (home centre)
Reply in 7 days: 68% (83% in 2019) – poor
Cases prepared in 30 days: 88% (81% in 2019) – good
Solutions accepted within 7 days: 85% (78% in 2019 ) – good Cases not accepted within 30 days: 45% (36% in 2019) - very poor
- Handling time (lead centre)
Cases accepted within 7 days: 63% (66%in 2019) – poor
Cases closed in 10 weeks: 63% (53% in 2019) – poor - Staffing
sufficient
