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  • Caseloadvery large
    Submitted cases – 133 (150 in 2019)
    Received cases – 196 (126 in 2019)
  • Cases not accepted – 200 (287 in 2019)

  • Resolution rate – 79%(87% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 68% (83% in 2019) – poor
    Cases prepared in 30 days: 88% (81% in 2019) – good
    Solutions accepted within 7 days: 85% (78% in 2019 ) – good
  • Cases not accepted within 30 days:  45% (36% in 2019) - very poor

  • Handling time (lead centre)
    Cases accepted within 7 days:  63% (66%in 2019) poor
    Cases closed in 10 weeks:  63% (53% in 2019) – poor
  • Staffing
    sufficient
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