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Single Market Scoreboard
  • Caseloadverylarge
    Submitted cases – 148 (125 in 2019)
    Received cases – 84 (69 in 2019)
  • Cases not accepted – 251 (321 in 2019)

  • Resolution rate – 87%(88% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 93% (91% in 2019) – good
    Cases prepared in 30 days: 60% (74% in 2019) – poor
  • Solutions accepted within 7 days: 90% (79% in 2019) – good

    Cases not accepted within 30 days: 56% (53% in 2019) – poor

  • Handling time (lead centre)
    Cases accepted within 7 days:  83%(70%in 2019)good
    Cases closed in 10 weeks:  58% (64% in 2019) – poor
  • Staffing
    urgent requiring action
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