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Single Market Scoreboard
  • Caseloadlarge
    Submitted cases – 97 (85 in 2019)
    Received cases – 42 (54 in 2019)
  • Cases not accepted – 124 (105 in 2019)

  • Resolution rate – 89%(78% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 98% (93% in 2019) – good
    Cases prepared in 30 days: 84% (82% in 2019) – good
    Solutions accepted within 7 days: 91% (91% in 2019 ) – good
  • Cases not accepted within 30 days: 69% (57% in 2019) - poor

  • Handling time (lead centre)
    Cases accepted within 7 days: 89% (90%in 2019)good
    Cases closed in 10 weeks: 84% (76% in 2019) – good 
  • Staffing
    needs improvement
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