- Caseload – small
Submitted cases – 11 (8 in 2019)
Received cases – 18 (14 in 2019) Cases not accepted – 2 (9 in 2019)
- Resolution rate – 94%(92% in 2019)
- Handling time (home centre)
Reply in 7 days: 100% (93% in 2019) – good
Cases prepared in 30 days: 91% (88% in 2019) – good
Solutions accepted within 7 days: 100% (50% in 2019 ) – good Cases not accepted within 30 days: 100% (56% in 2019) - good
- Handling time (lead centre)
Cases accepted within 7 days: 100%(100% in 2019)– good
Cases closed in 10 weeks: 81% (75% in 2019) – good - Staffing
sufficient
