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Single Market Scoreboard
  • Caseloadsmall
    Submitted cases – 32 (25 in 2019)
    Received cases – 13 (16 in 2019)
  • Cases not accepted – 16 (9 in 2019)

  • Resolution rate – 77%(94% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 74% (67% in 2019) – poor
    Cases prepared in 30 days: 88% (100% in 2019) – good
    Solutions accepted within 7 days: 90% (88% in 2019 ) – good
  • Cases not accepted within 30 days: 88% (56% in 2019) - good

  • Handling time (lead centre)
    Cases accepted within 7 days:  69%(94% in 2019)poor
    Cases closed in 10 weeks:  54% (81% in 2019) – very poor
  • Staffing
    needs improvement
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