Internal Market Information System (IMI)

Reporting period:

12/2024 – 11/2025

The Internal Market Information System (IMI) digitally connects national, regional and local authorities across the EU (EEA) by allowing them to quickly and easily communicate with their counterparts abroad. In some cases, it also allows companies to submit information to the national authorities via a portal powered by IMI. This cooperation and swift exchange of information are essential for people and businesses to benefit from their Single Market rights.

Main advantages of IMI:

Modular and reusable, allowing rapid deployment of additional cooperation modules
Proven reliability: strong delivery track record since 2008
Smart search: built-in directory allows authorities to easily search and find their counterparts in other countries
Guided workflows: step-by-step forms help authorities to follow EU administrative procedures correctly and consistently
Fully multilingual: questions, answers and forms as well as most attachments available in all EU languages
Secure and data protection compliant
Transparent: allows easy tracking of progress and status of the information exchanges

IMI and the Single Market – why does it matter?

Mutual assistance and administrative cooperation are essential for the functioning of the Single Market. IMI modernises and digitalises cross-border administrative cooperation by helping more than 44 000 public administration staff from over 12 600 authorities across Europe to cooperate in 21 Single Market policy areas, in an easy and streamlined way.

Through its digital structured forms and guided workflows, IMI implements and enforces Single Market rules, strengthen trusts and, ultimately, contributes to a more responsive Single Market that delivers real benefits to citizens and businesses.

IMI also drives the digital transformation of the EU public sector by providing a modern IT, secure and transparent tool designed for efficient management.

Key messages

In the reporting period, the system supported over 136 000 information exchanges among national authorities in different Single Market policy areas, including almost 4 600 alerts and over 42 700 notifications, bringing the total number of IMI exchanges, since its start in 2008, to over 837 200.
88 000 road transport operators submitted an impressive 21.3 million posting declarations for more than 1.7 million drivers through the Road Transport Posting Declaration portal powered by IMI. This portal continues to significantly contribute to the smooth functioning of the road transport sector cross-border, saving time and resources and reducing administrative burden. The portal so far has already processed 72.8 million declarations since its launch in February 2022.
The reporting framework for this edition of the scoreboard was changed: 2 indicators were replaced with new ones, the performance thresholds for 2 indicators were made stricter and the coverage of the reporting base was increased. This aims to encourage actions meant to promote evolution towards a more performant and responsive system that fosters compliance. Performance comparisons between this and previous editions of the Scoreboard will therefore not be meaningful.
In the reporting period, overall performance of Member states was rather good. 11 countries had an above-average aggregated performance for all indicators, 14 had an average performance and 5 countries were below average. 5 countries were above the average performance threshold for all indicators.
In addition, in 2025 a user satisfaction survey was carried out to assess the perceived system quality. The survey confirmed, amongst others, that the IMI users consider that the system helps in swift and efficient multilanguage administrative cooperation, with high quality replies being processed quickly. To highlight only a few of the survey outcomes:
- 63% of respondents indicated that the responses are often or almost always complete and to the point
- 85% of respondents indicated IMI helps overcome language barriers
- 83% respondents indicated that IMI speeds up administrative cooperation
In 2025, IMI continued to improve its technical and functional features delivering important simplification and improvements for the users when working with the system. E-learning for the IMI users is also being prepared.

Overall performance

A Member State’s performance across all indicators is calculated by scoring each of the five indicators listed in the “Performance per indicators” chart below as follows:

red = -1
yellow = 0
green = +1

The colours on the map represent the sum of these scores:

green: 2 or higher = above average
yellow: -1, 0 or 1 = average
red: -2 or lower = below average

Performance indicators

[1] Speed in accepting requests (% accepted within 7 days)	≥ 90	70 – 89	< 70
[2] Requests not accepted within 14 days (%)	≤ 10	11 – 25	> 25
[3] Speed in answering requests (avg. no. of days taken to answer)	≤ 15	16 – 25	> 25
[4] Requests answered within 30 days (%)	≥ 90	70 – 89	< 70
[5] Requests answered by the date agreed in IMI (%)	≥ 90	70 – 89	< 70

Indicators 3, 4 and 5 are based on requests from the following policy areas: European Judicial Network (EJN), Patients’ Rights (PR), Posting of Workers (PW), Professional Qualifications (PQ), Public Documents (PD), Road Transport (RT), Services Directive (SD), Single Digital Gateway (SDG), SOLVIT, and Train Driving Licences (TDL).

Indicators 1 and 2 use the same policy areas as indicators 3-5, plus Consumer Protection Cooperation (CPC), Cultural Objects (CO), e-Commerce (e-Com) and Uniform Instrument (UI).

Compared to the previous scoreboard, the set of five quantitative indicators as well as the underlying methodology for calculating these indicators were revised:

two indicators were replaced: indicators ‘Timeliness of replies as rated by counterpart’ and ‘Efforts made as rated by counterparts’ were replaced by indicators ‘Requests not accepted within 14 days’ and ‘Requests answered within 30 days’
the reporting base for all indicators was expanded, to cover more policy areas and better reflect the growth of IMI
several thresholds for the performance assessment were changed.

Priorities

The Commission focuses its efforts on:

continuing to exploit the full potential of IMI by expanding it to potential new areas;
developing a generic portal enabling seamless end-to-end communication between citizens/businesses and national authorities;
supporting data driven policy making by providing accurate and transparent data for decision makers;
exploiting synergies between IMI and other systems including national ones;
enhancing the system’s long-term sustainability through a future proof technical infrastructure.

Facts and figures

In the reporting period, the system supported over 136 000 information exchanges among national authorities in different Single Market policy areas, including almost 4 600 alerts and over 42 700 notifications, bringing the total number of IMI exchanges, since its start in 2008, to over 837 200.
Over 136 000 information exchanges took place in 2025. The total number of exchanges sent through IMI, since its start in 2008, reached 837 200.
4 600 alerts and over 42 700 notifications were sent through IMI in the reporting period.
The European Professional Card (EPC) continued to deliver excellent results, even though it is only available for five professions (pharmacists, nurses, physiotherapists, real estate agents and mountain guides). A total of 4 622 decisions were taken on EPC applications in 2025.
The Road transport posting declaration portal, linked to IMI, showed how efficient and useful it is by facilitating the submission of approximately 21.3 million posting declarations.