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Single Market Scoreboard
  • Caseloadvery large
    Submitted cases – 146 (130 in 2019)
    Received cases – 270 (280 in 2019)
  • Cases not accepted – 233 (214 in 2019)

  • Resolution rate – 97%(96% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 96% (93% in 2019) – good
    Cases prepared in 30 days: 86% (72% in 2019) – good
    Solutions accepted within 7 days: 92% (68% in 2019 ) – good
  • Cases not accepted within 30 days: 61% (56% in 2019) - poor

  • Handling time (lead centre)
    Cases accepted within 7 days:  83%(61% in 2019)good
    Cases closed in 10 weeks:  61% (63% in 2019) – poor
  • Staffing
    urgent requiring action
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