- Caseload – small
Submitted cases – 42 (21 in 2019)
Received cases – 11 (9 in 2019) Cases not accepted – 16 (16 in 2019)
- Resolution rate – 90%(100% in 2019)
- Handling time (home centre)
Reply in 7 days: 100% (58% in 2019) – good
Cases prepared in 30 days: 95% (90% in 2019) – good
Solutions accepted within 7 days: 87% (89% in 2019 ) – good Cases not accepted within 30 days: 75% (69% in 2019) - good
- Handling time (lead centre)
Cases accepted within 7 days: 80%(75% in 2019)– good
Cases closed in 10 weeks: 90% (87% in 2019) – good - Staffing
needs improvement
