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Single Market Scoreboard
  • Caseloadsmall
    Submitted cases – 42 (21 in 2019)
    Received cases – 11 (9 in 2019)
  • Cases not accepted – 16 (16 in 2019)

  • Resolution rate – 90%(100% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 100% (58% in 2019) – good
    Cases prepared in 30 days: 95% (90% in 2019) – good
    Solutions accepted within 7 days: 87% (89% in 2019 ) – good
  • Cases not accepted within 30 days:  75% (69% in 2019) - good

  • Handling time (lead centre)
    Cases accepted within 7 days:  80%(75% in 2019)good
    Cases closed in 10 weeks: 90% (87% in 2019) – good
  • Staffing
    needs improvement
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