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Single Market Scoreboard
  • Caseloadlarge
    Submitted cases – 130 (139 in 2019)
    Received cases – 25 (30 in 2019)
  • Cases not accepted – 209 (191 in 2019)

  • Resolution rate – 88%(90% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 77% (78% in 2019) – good
    Cases prepared in 30 days: 51% (55% in 2019) – very poor
    Solutions accepted within 7 days: 61% (57% in 2019) – poor
  • Cases not accepted within 30 days: 18% (31% in 2019) – very poor

  • Handling time (lead centre)
    Cases accepted within 7 days:  80%(60%in 2019)good
    Cases closed in 10 weeks: 64% (50% in 2019) – poor
  • Staffing
    needs improvement
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