- Caseload – medium
Submitted cases – 39 (43 in 2019)
Received cases – 60 (71 in 2019) Cases not accepted – 48 (61 in 2019)
- Resolution rate – 71%(63% in 2019)
- Handling time (home centre)
Reply in 7 days: 85% (80% in 2019) – good
Cases prepared in 30 days: 95% (93% in 2019) – good
Solutions accepted within 7 days: 74% (86% in 2019 ) – poor Cases not accepted within 30 days: 52% (74% in 2019) – very poor
- Handling time (lead centre)
Cases accepted within 7 days: 86%(85%in 2019)– good
Cases closed in 10 weeks: 68% (86% in 2019) – poor - Staffing
sufficient
