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Single Market Scoreboard
  • Caseloadvery large
    Submitted cases – 131 (156 in 2019)
    Received cases – 214 (269 in 2019)
  • Cases not accepted – 350 (280 in 2019)

  • Resolution rate – 89%(88% in 2019)
  • Handling time (home centre)
    Reply in 7 days: 25% (24% in 2019) – very poor
    Cases prepared in 30 days: 78% (83% in 2019) – good
    Solutions accepted within 7 days: 63% (65% in 2019 ) – poor
  • Cases not accepted within 30 days: 17% (25% in 2019) – very poor

  • Handling time (lead centre)
    Cases accepted within 7 days:  18%(16%in 2019)verypoor
    Cases closed in 10 weeks: 63% (61% in 2019) – poor
  • Staffing
    urgent requiring action
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